The hospital of the Brothers of St. John of God in Vienna worked on a concept to make the waiting time of the patients more pleasant in the course of the innovation of the ambulance. In a search field workshop, two search fields were developed together with LEAD Innovation. One way to solve these search fields was to use the "Service Design" method.
In a service design project, users are involved at an early stage in the design and testing of new services. The aim of a service design project is to focus on the needs of users, i.e. patients, doctors and employees, in order to make processes and procedures as simple and pleasant as possible.