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Service Design

The hospital of the Brothers of St. John of God in Vienna worked on a concept to make the waiting time of the patients more pleasant in the course of the innovation of the ambulance. In a search field workshop, two search fields were developed together with LEAD Innovation. One way to solve these search fields was to use the "Service Design" method.

In a service design project, users are involved at an early stage in the design and testing of new services. The aim of a service design project is to focus on the needs of users, i.e. patients, doctors and employees, in order to make processes and procedures as simple and pleasant as possible.

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Case Study Service Design

Method

Service Design is about improving and redesigning services. LEAD Innovation also involves LEAD users. For this project, LEAD users are future-oriented patients, people from the hospital sector and experts from other analogue sectors and industries whose knowledge and experience the project can benefit from.

Method

Service Design is about improving and redesigning services. LEAD Innovation also involves LEAD users. For this project, LEAD users are future-oriented patients, people from the hospital sector and experts from other analogue sectors and industries whose knowledge and experience the project can benefit from.

Method

Service Design is about improving and redesigning services. LEAD Innovation also involves LEAD users. For this project, LEAD users are future-oriented patients, people from the hospital sector and experts from other analogue sectors and industries whose knowledge and experience the project can benefit from.

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Innovation Case Study

Service Design

In this paper you will learn,

  • how to improve and redesign Services with LEAD Service Design,

  • why it makes sense to involve LEAD users,

  • how the development of service concepts works in theory and practice,

  • how you can do this with your challenge.

Download now for free

Download for free